Refund policy

Return and Refund Policy

Thank you for shopping with us! We value your satisfaction and strive to provide you with high-quality products.

Please take a moment to review our return and refund policy.

1. Customization Products: Due to the personalized nature of our customized products, all sales are final. We are unable to accept returns or issue refunds for items that have been customized. However, we are committed to ensuring your satisfaction and will work diligently to address any concerns you may have.
2. Damaged or Incorrect Products: If you receive a product that is damaged or if you believe you have received an incorrect item, please contact us within 7 days of receipt. We will work you to resolve the issue promptly. This may include repairing the damaged product, issuing a replacement, or providing a refund at our discretion. 
3. Customer Satisfaction: Your satisfaction is our priority. If you have any issues with your order, please don't hesitate to reach out to our customer service team at sales@creativemagnetworks.com. We are here to help and will do our best to find a solution that works for you.
4. Gift Cards: Unfortunately, we cannot accept returns on gift cards.